Please contact us via Multiply Personal Message (PM)/email/phone for price information, product availability and to place an order to any of our jewelry items. We will process your order after final order confirmation and after we receive your payment
We receive payment by T/Ts (Telegraphic Transfers) direct to our bank account after final order confirmation or via Paypal. Once we receive your payment, we will directly process the delivery for your order within 24 working hours (except for special order or custom made jewelry, and in holiday season). You have 3 working days after final order confirmation to do the payment, if on the 4th working day we haven't receive your payment, your order will be consider cancelled.
Delivery cost charged to customer is the official shipping cost from Tiki JNE (local shipping) or Pos Indonesia (international shipping) only; but it already include packaging cost, shipping and all effort & time used to process your order. Generally, domestic orders ship within 1-5 working days using Tiki JNE Regular service and international orders usually takes around 3-4 weeks to arrive.
Contact us if your order is urgent and we'll do our best to expedite shipment. We will inform you the tracking number provided by Tiki JNE or Pos Indonesia right after we sent your package so you will be able to track the delivery status of your order. For delivery cost information please contact us.
Please contact us if you have received any damaged, faulty or incorrect item(s) within 24 working hours upon receiving the item(s). We do not accept any refund or exchange, however we will give you 1 year guarantee for faulty such as loose crimp, insecure knot or clasp failure UNLESS if after inspection we decide that the problem is caused by mistreatment of the wearer such as broken wire or monofilament because the jewelry is being tugged or pulled, broken bead, or by nature process factor such as tarnishing (changing colour) metal. Should you break your jewelry, just let us know and we will gladly repair it for a minimal charge which will be determined at the time of inspection.
Gift boxes are included for all jewelry items. Your jewelry item will arrive in our gift box with tag that includes care instructions (for more detailed jewelry care instructions, please check out our blog).
If you have any other queries or concern, please contact us.